Key Responsibilities
- Training & Development Quality Assurance: Monitor and evaluate the delivery and impact of training programs, ensuring modules align with our corporate training benchmarks and specific learning outcomes.
- Performance Metrics & Reporting: Define, track, and analyze key quality indicators (KQIs). Prepare detailed evaluation reports and dashboards for leadership to highlight areas of success and opportunities for optimization.
- Standard Operating Procedures (SOPs): Partner with department heads to document, review, and update SOPs, ensuring guidelines are clear, accessible, and consistently implemented across the organization.
- Root Cause Analysis: Identify operational bottlenecks, recurring errors, or compliance gaps; lead root cause analysis initiatives and recommend corrective and preventive actions (CAPA).
Requirements & Qualifications
- Experience: 3+ years of experience in quality assurance, process evaluation, compliance, or an operational audit role—ideally within a corporate, training, or human resources environment.
- Education: Bachelor’s degree in Business Administration, Quality Management, Psychology, or a related field.
- Technical Skills: Proficiency in data analysis tools, spreadsheet management, and quality management frameworks or software. Experience drafting structured reports, FAQs, and procedural handbooks.
What We Offer - Competitive salary and performance-based rewards.
- Opportunities for advanced professional certifications and continuous career development.
- A structured, transparent, and ethically driven corporate culture.
- Comprehensive health and wellness benefits.